Customers’ Terms and Conditions
Www.ukmover.co.uk is a site operated by UK MOVER LTD. We are a limited company registered in England and Wales under company number 11723561 and Our registered office is Suite 14, 8 Deer park road SW19 3GY, Wimbledon Surrey London. UK Mover offers customers the opportunity to view free quotations from removal /man and van service providers, across the United Kingdom. (For more services please visit our website www.ukmover.co.uk). Customers wishing to use UK mover ltd service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
1. Why You Should Read These Terms
1.1 Please read these Terms carefully before you place your booking with UK MOVER. These Terms include, but are not limited to, explaining who we are, our services and the services provided by us and our Partners.
1.2 Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
1.3 You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
1.4 You must provide UK MOVER with your current telephone number and email address. If these contact details change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
2. Using the Website
2.1 Use of and access to our website is allowed on a temporary basis only. We will not be liable if for any reason the site is unavailable for any period. We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it, without prior notice.
2.2 Customers must be at least 18 years of age to use UK MOVER and must provide up-to-date, valid and complete contact information with a valid email address.
2.3 Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.
2.4 You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.
2.5 You must not knowingly transmit any data or material that contains viruses, or any other harmful programs designed to adversely affect the operation of any computer software or hardware.
2.6 You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions.
2.7 We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred, we may take any action we deem to be appropriate.
2.8 We may revise these Terms and Conditions at any time by amending this page. Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made. Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.
2.9 If you have any concerns about material that appears on our website, please contact us at info@ukmover.co.uk
3. Updates to our Site
We update our website constantly, however, if any of the material on our site is out of date, we are under no obligation to update such material. We may temporarily suspend access to our website, or close it indefinitely, in order to make any necessary updates.
UK MOVER LTD Terms & Conditions.
If you use our Online Price model, where prices are instantly viewable in our Calendar/Website, you will instead be bound by” online Prices for We like to be as transparent as possible with all Our customers, we would therefore like to draw your attention to clause 9 where We set out UK MOVER LTD and Our Partners liability to you and where it may be limited.
3. These Terms
1.1 What These Terms Cover.
These are Our terms and conditions on which We (and Our Partners) supply Our Services to you as a Private Customer or we are using our own team to provide you service.
1.2 Definitions Used in These Terms.
Additional Domestic: Domestic services provided within the United Kingdom and including ferry or water crossing. UK MOVER/Our/Us/We: refers to UK Mover LTD. UK Mover: the quote given to you by UK Mover in accordance with clause 2.5(a) together with any additional charges as set out in UK Mover Site: Our website, which can be found at www.ukmover.co.uk.
Basic Compensation Cover:
cover up to a total of £50,000, including for fire & full theft (full theft is the theft of all your goods that Our Partners are transporting); and is limited to £50 cover per individual item (and limited to an aggregate total of £50,000); and Booking: acceptance of your Booking Request by UK MOVER LTD.
Booking Request: the process of filling in the online form a customer inputs move details into.
Booking Request Form: the form entitled “Booking Request Form” on the UK MOVER Site which you will complete and submit to UK MOVER and provides UK MOVER with the information We require to provide you with the UK MOVER Quote.
Comprehensive Inventory List: a full and complete list of all items and inventory to be transported by Us or Our Partners.
Comprehensive Insurance Cover: comprehensive insurance cover covers against physical loss or damage to your goods up to a value of £50,000. This can be taken out in accordance with clause 10.3.
Contract: once We have accepted your Booking Request, provided you with an UK MOVER Quote and you have confirmed that you wish to proceed with a Price Option, a Contract is created.
Domestic: domestic services provided within the United Kingdom but excluding any travel which includes crossing water (including any ferry crossing)
Hourly Rate Job: shall have the meaning given to it in clause 4.
Hourly Rate Vehicle: this is the meaning given in clause 4.3.
International: Services outside or which cause our partners to provide any part of the Services outside of the United Kingdom
Insurer: Royal and Sun Alliance plc.
Job Number: upon Confirming your Booking Request, UK MOVER will assign you a Job Number allocated to your Booking.
Job Sheet: the job sheet provided as confirmation that the “job” (Services) was completed, and Services were provided to a satisfactory standard.
Partner/Partners: UK MOVER Partners as described in these Terms.
Price: acceptance of a specific Price Option together with any agreed amendments.
Price Options: The Price Options provided to you in accordance with clause 2.5(a).
Private Customer: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services, wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.
Services: the services provided in accordance with these Terms.
Terms: these terms and condition on which We (and Our Partners) supply Our Services to you.
Urgent Booking: a Booking made with less than 48 hours’ notice.
Van Size: this refers to the option on the Booking Request Form, which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Inventory List. By Any chance your goods don’t fit into the van/truck was booked for you and you require another van/truck you will be charged for the additional vehicle price, Price will depend on the journey, size of vehicle, how busy we are, we will try our best to provide you as much as reasonable we can on the day.
Volume Size: this refers to the option on the Booking Request Form, which allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in addition to a Comprehensive Inventory List.
Waiting Time: 30 minutes free, after 30 Minutes there will be charges £30 Per hour each person and each van/truck.
2. Information About and How to Contact UK MOVER
2.1 Who We Are.
We are UK MOVER Ltd, a company registered in England and Wales. Our company registration number is 11723561 and Our registered office is Suite 14, 8 Deer park road SW19 3GY –Suite 14, 8 Deer park road Sw19 3GY. Wimbledon Surrey London.
2.2 How to Contact Us.
You can contact Our Customer Care Team by:
Telephone: 0208 0048115
Post: UK MOVER LTD, Suite 14, 8 Deer park road Sw19 3GY, Wimbledon Surrey London
Email: info@ukmover.co.uk
Or by visiting the UK MOVER Site.
2.3 How UK MOVER Will Contact You.
If We have to contact you, we will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message to the mobile number provided in your Booking Request Form.
2.4 Private Customers.
2.5 The UK MOVER LTD Quote.
2.6 If UK MOVER LTD Does Not Accept Your Booking Request.
If UK MOVER LTD is unable to find a Partner who will undertake the Services, or such Partner decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. UK MOVER LTD will use its reasonable endeavours to try and find another Partner to undertake the Services on your behalf. Accepting your Booking Request is at UK MOVER LTD and / or its Partner’s discretion.
2.7 Your Job Number.
Upon confirming your Booking Request, UK MOVER LTD will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting UK MOVER LTD.
3. Services and Our Contract with You.
3.1 Your Booking.
As set out above, UK MOVER LTD will supply you with Price Options dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the Price Options, any alteration to the information supplied on the Booking Request Form may subsequently alter the Price. Accepting a particular Price Option that best suits your needs and supplying UK MOVER LTD with your payment details creates a contract between you and UK MOVER LTD and Our Partner (Contract) and grants Us authority to confirm to the relevant Partner that you have accepted the Price Option and that they will undertake the Services for you at the agreed Price.
3.2 Services.
3.3 Services UK MOVER LTD Do Not Provide.
UK MOVER will not do anything to put Our Partners/ Our Team in danger. For example, UK MOVER team/ Partners will not enter any premises unless properly lit, floored and where safe access is provided, if there is construction or any other work is still on in the property our removal team will not be responsible to carry your goods during the load or unload. We recommended and advise all our customer to keep clear the space for our team/ partner to load and unload your goods during transit. In some cases, we may leave your job if or team/ Partners think the place is not safe for then to the job. (You will still be charged for the full amount as it will be time waste for our team to arrive and not to complete the job, if you tell us this in advance, we will work out the situation with team and plan and discuss the situation before we confirm the booking.
3.4 Additional Services
3.5 The Service Provider.
The Services will be provided by one of the team/Partners. The Partners are approved by Our dedicated Partner management team and are assessed by the UK MOVER team for suitability and eligibility.
4. Hourly Rate Jobs
In addition to the other services We provide UK Mover / Our Partners also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book Our Services on a time basis as set out below. This Clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).
4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form you must provide a summary of the Services that you require, in sufficient detail to enable Us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.
4.2 You must where indicate in the Booking Request Form provide Us with confirmation as to the size of vehicle that you require us to provide and whether you require an additional staff member (in addition to the driver).
4.3 Once UK MOVER have received the Booking Request Form, we will provide you with Price Options in accordance with clause 2.5(a). This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested for (Hourly Rate Vehicle).
4.4 Whilst UK MOVER shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible, and you may be allocated a difference type of vehicle.
4.5 If on arrival to undertake the Hourly Rate Job, the Services that you actually require are in Our and / or Our Partner’s opinion materially different to the information provided on the Booking Request Form then We reserve Our right to immediately terminate the Contract. You will not be entitled to a refund as it will be considered to be breach of the Contract by you, in accordance with clause 7.3(a).
4.6 In addition to the exclusions set out in these Terms if you book an Hourly Rate Job transport of the following are excluded:
# Pianos
# Motorcycles
# Any Vehicles
# Full house removals
# Packing service
4.7 If when undertaking the Hourly Rate Job on your behalf it takes longer than the time that you specified in the Booking Request Form, UK MOVER will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to UK MOVER before unloading.
4.8 By entering into this Contract you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of Our control however the additional charges referred to in clause 4.6 and 4.8 shall still apply. If the Hourly Rate Job takes in excess of one hour more than the time requested in your Booking Request Form, UK MOVER/ Our Partners are entitled, at their discretion, to cease providing the Services at this point and you will not be entitled to a refund and the additional charges for any additional time that We have spent providing the Services will still be due and payable by you.
4.9 The Price for all Hourly Rate Jobs shall include:
# one driver, and
# 5 miles of fuel
4.10 If you request an additional staff member to assist you, the cost will be included in the Hourly Rate Job Quotation, and any additional fuel required beyond the 5 miles included will be charged at £0.50 per mile and shall be payable in accordance with clause 4.6.
4.11 The following clauses of these Terms shall not apply to You in respect of any Hourly Rate Jobs: clause 3.2(b), and clause 6.1(j).
5. Services Outside of The United Kingdom
5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.
5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for Us to be able to undertake the Services required.
5.3 UK MOVER Partners will not transport any goods that require a special licence or government permissions for export and/or import. Please see clause 8 and in particular clause 8.4 for limitation of liability.
5.4 The UK MOVER Quote will include a time estimate for transit. Times can vary when goods are being transported. UK MOVER will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of UK MOVER or the Partner’s negligence.
6. Customer Obligations
6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, neither UK MOVER nor the Partner is liable to you for any losses incurred.
a. Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
b. You will be present or represented upon collection, loading, unloading and delivery of your goods.
5.4 The UK MOVER Quote will include a time estimate for transit. Times can vary when goods are being transported. UK MOVER will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of UK MOVER or the Partner’s negligence.
7. Cancellation & Postponement
7.1 Consumers Statutory Cancellation Right.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.
7.2 Postponement & Cancellation by The Customer.
If you wish to postpone or cancel the Contract please notify Us, in writing as soon as possible. If you cancel by telephone, we will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:
7.3 Cancellation by UK MOVER and its Partners.
7.4 Refunds:
8. Self Loading
If the customer chooses a self-loading service, they are solely liable for any damage to their items. The man and van/removal service will not have any involvement in the loading and unloading of items. Insurances will only cover your items in the event of a road traffic accident.
8.Waiting Waiver
Our quotation is based upon us being able to begin unloading our vehicle(s) before 2pm on the day of delivery (unless specified in writing). If we are prevented from doing so for reasons beyond our control, waiting charges will become payable at a rate of £30 per man and per vehicle per hour. We offer a Waiting Charge Waiver for a fee equivalent to 7.5% of the total removal charge. If the Waiting Charge Waiver is accepted and paid for at least 24 hours prior to the move commencing, all waiting charges will be waived for a maximum of three hours.
9. Liability for Loss or Damage
We do not accept responsibility for damaged or lost property once the job is complete and payment is made.
9.1 UK MOVER shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract.
9.2 Unless previously agreed in writing, the Partner’s liability is fixed for all claims of loss or damage to goods, due to its negligence or breach of Contract, for an amount of £50 per individual item and for the avoidance of doubt limited to an aggregate of £50,000 (fifty thousand pounds for all items taken together). If all the goods transported by the Partner are stolen during the provision of the Services or destroyed by fire the Partner’s liability is limited to a total of £50,000 for all of your goods. It is your responsibility to provide UK MOVER with evidence of the value of goods lost or damaged and proof that the damage was caused by Our Partner or by us. For the avoidance of doubt the liability under this clause is limited to a total of £50,000. If you would like to increase your cover, you can request Comprehensive Insurance Cover in accordance with clause 9.3. For Each Goods Transit insurance claim there is Excess fees.
Excess Fees: £1000.00
UK Mover ltd will deduct £1000.00 excess fees for each claim when a customer makes an insurance claim on behalf of the UK Mover ltd.
It’s customer responsibly to provide the full inventory list for the goods above £500.00 Value. Otherwise UK Mover ltd can’t guarantee for the Insurance claim to be valid and UK MOVER ltd will not take any responsibility.
9.3 The Partner is liable for damage to your premises subject to you producing satisfactory evidence that the damage was caused by the Partner and not by you or a third party. Their liability to you is limited as follows:
9.4 Neither UK MOVER nor its Partners are liable for:
9.5 Transit Outside of The United Kingdom.
If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 8.1 to 8.4 (inclusive), neither UK MOVER nor its Partners are liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of Our Partner’s negligence or breach of contract.
9.6 Events Outside of Our Control.
Neither UK MOVER nor its Partners are liable for any damage or loss if any of the below occur:
9.7 Neither We nor Our Partners will exclude our liability for death or personal injury caused by Our or the Partner’s negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.
9.8 None of Our employees or subcontractors other than the Partner who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under the Contract.
9.9 Delays In Transit:
10 Insurance and Basic Compensation Cover
10.1 Basic Compensation Cover and Comprehensive Insurance Cover is provided by the Insurer.
10.2 Basic Compensation Cover is included in the Price. This provides:
Please see the Insurance Policy page on the UK MOVER Site: UKMOVER.CO.UK
10.3 Comprehensive Insurance Cover is made available to all eligible customers upon Booking Our Services subject to payment of the required premium. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and Our insurance terms and conditions can be found on the insurance policy page of the UK MOVER Site.
10.4 You shall not take or fail to take any action or permit anything to occur that would entitle the Insurer not to pay any claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).
10.5 UK MOVER, its Partners and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.
11. Our Rights to Hold the Goods
11.1 UK MOVER and The Partners have the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs We have incurred for storage and legal costs.
11.2 If full payment of any monies owed by you to UK MOVER is not received within 30 days, we shall be entitled to sell the goods or deal with them as We think reasonable and apply any proceeds towards Our costs incurred and the money you owe to us.
11B. Congestion Charge/T Zone
24.1 If you are traveling within the congestion charge zone on a weekday (Mon to Fri) between 07.00am and 18.00pm this will add £11.50 to the total of your move. This charge will need to be paid to the service provider in cash at the conclusion of the job.
11C. Damage to Televisions
Please note that UK MOVER and its drivers will not take any responsibility for any internal damage to a television without clear evidence of external damage to the television. This will include but is not exclusive to:
Due to the sensitive nature of televisions, without clear evidence of external damage, it is impossible to prove who caused any internal damage.
11d. Over time/Charges after 6 pm.
In case if the job is booked on daily basis and the quote is for one day removals service our team will be allowed to work until 6 pm only, if they have to work over time for customer there will be charges £30 per head per hour after 6 pm, if you decided to do the job on 2nd day we will need to amend the quote from one day to 2nd day and the charges will apply for 2nd day labour cost etc. Payment must be paid before 6 pm or in advance, removals team is not allowed to take any payment from customer no unless UK MOVER agreed with you in writing.
12. Complaints
12.1 Complaints About Our Services.
Please note that UK MOVER and its drivers will not take any responsibility for any internal damage to a television without clear evidence of external damage to the television. This will include but is not exclusive to:
13. How We May Use Your Personal Information
13.1 Your Personal Information.
We will use the personal information you provide to us:
13.2 We will only give your personal information to other third parties where the law either requires or allows Us to do so.
14. Other Important Terms
14.1 Transferring This Agreement to Someone Else.
We may transfer Our rights and obligations under these Terms to another organisation. UK MOVER will ensure that the transfer will not affect your rights under the Contract.
14.2 Transferring Your Rights.
You may only transfer your rights or obligations under these Terms to another person if UK MOVER agree to this in advance in writing.
14.3 Rights Under the Contract.
The Contract is between you, UK MOVER and Our Partner. No other person has rights to enforce any of its terms unless expressly provided for in these Terms.
14.4 The Law and The Contract.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
14.5 Enforcing the Contract.
If We do not enforce these Terms immediately, or if you break the Contract and We delay taking steps against you, that will not prevent Us taking steps against you later.
14.6 Applicable Laws to The Contract.
These Terms are governed by English law and you can only bring legal proceedings in the English courts.
15. UK MOVER insurance policy documents
16. Customer who wish to add per items value above £500 they are responsible to fill Value inventory list and sign and date and send this to us by email before the job.
Head Office: 64 Sydenham
Road, SE26 5QE, Sydenham
London.
© 2021 UKMOVER All rights reserved.